We strive to deliver high-quality fresh roasted coffee and ensure a satisfying shopping experience for every customer. To protect your consumer rights, we provide a transparent and customer-friendly return and refund service for all orders purchased on our website.
Customers are eligible to submit a return application within our extended return window. All unused, unopened, and intact products can be returned in accordance with our return rules for quality or personal satisfaction reasons.
Once your returned items are received, inspected, and confirmed to meet return conditions, we will initiate your refund process. The full refund will be processed within our standard refund cycle of 5 to 10 business days. The refund will be issued through the original payment method used for the order.
All return and refund related services follow a zero-hidden-fee principle. We do not charge additional handling fees for eligible returns. All transaction records and refund settlements on the website are uniformly calculated in USD to ensure fairness and transparency.
We reserve the right to refuse returns or delay refunds for non-compliant return requests, including damaged products caused by improper customer use, man-made damage, or expired return applications.
If you have any questions about return eligibility, refund progress, or policy details, please contact our support team through the dedicated contact page on our website. We will provide professional and timely assistance to resolve your issues.
